Return and Refund Policy
Exchanges & Refunds
1.We assume responsibility for replacing or repairing incorrect or defective products.
2.If you are not satisfied with the item you received, you may return it within 15 days of receipt of the product. * During the Christmas shopping season. We permit a longer return time if you purchase the item as a Christmas gift. If he/she doesn't like it, just keep the item in new condition and never worn, you can return or exchange it after Christmas.
3.Customized products are not eligible for refund or exchange.
Below is short version of return policy:
What items are returnable?
Within 15 days of receipt of your shipment
In original condition
Unwashed and Unworn
In the original packaging
What items are non-refundable?
Free gifts or custom made monogrammed items
Are there any charges for return?
There is no charges for return
Original shipping charges is non-refundable
You are responsible for return shipping charges
How do I return?
Please send your order number and email to contact us page.
Once your return request was approved, you will get a confirmation email with shipping guidelines
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your item refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
*Please note - packages sent without prior discussion via email or phone call will not be processed as returns or exchanges. Please be sure you communicate with us prior to sending something back. Thank you.
Our Shipping Address:
NO. 1, ShanShuiJiaYuan
Shi Zhong District, Jinan, 250022,Shandong